Mercari is licensed as a money transmitter in the U.S. jurisdictions listed below. If you have a question or complaint about our services, we encourage you to visit our Help Center to see how we can help.
| Jurisdiction | License Number | Type of License/Statute | Licensed By | Date Issued |
|---|---|---|---|---|
| Alabama | SC 554 | Sale of Checks | Securities Commission | 10/05/2017 |
| Alaska | AK-MT-10114 | Money Transmitter | Division of Banking and Securities | 12/12/2017 |
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For Alaska Residents Only: If your issue is unresolved by Mercari, Inc. at 800-280-4904, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: |
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| Arizona | MT-0938042 | Money Transmitter | Department of Financial Institutions | 11/29/2016 |
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If you have any questions or complaints concerning Mercari, Inc.’s money transmission services, you can contact the Arizona Department of Insurance and Financial Institutions at (602) 364-3100. |
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| Arkansas | 109776 | Money Service Business | Securities Department | 01/31/2017 |
| California | 2613 | Money Transmitter | Department of Financial Protection and Innovation | 08/22/2018 |
| If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at Ask.DFPI@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834. | ||||
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Right to Refund You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Mercari, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to Mercari, Inc. at 3101 Park Boulevard, Suite 01-103, Palo Alto, CA 94306. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to section 2102 of the California Financial Code. |
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| Colorado | 500233 | Money Transmitter | Office of the State Bank Commissioner | 03/05/2020 |
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COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT CUSTOMER NOTICE Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 email: DORA_BankingWebsite@state.co.us website: banking.colorado.gov/industry/money-transmitters Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers. |
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| Connecticut | MT-1486447 | Money Transmitter | Department of Banking | 05/18/2017 |
| Delaware | 022912 | Sale of Checks,Transmission of Money | Office of the State Bank Commissioner | 03/08/2017 |
| District of Columbia | MTR1486447 | Money Transmitter | Department of Insurance, Securities and Banking | 01/09/2017 |
| Florida | FT230000200 | Money Services Business | Office of Financial Regulation | 04/06/2017 |
| Florida residents may contact the Florida Office of Financial Regulation with questions or complaints about Mercari, Inc. at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (850) 487-9687. | ||||
| Georgia | 53270 | Money Service Business | Department of Banking and Finance | 01/18/2017 |
| LICENSED BY THE GEORGIA DEPT. OF BANKING AND FINANCE (NMLS ID: 1486447) | ||||
| Hawaii | HIMT115 | Money Transmitter | Division of Financial Institutions | 04/21/2019 |
| Idaho | MTL - 0202 | Money Transmitter | Department of Finance | 11/01/2016 |
| Illinois | MT.0000301 | Money Transmitter | Department of Financial Institutions | 09/18/2017 |
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Illinois residents may contact the Illinois Department of Financial & Professional Regulation, Division of Financial Institutions, Consumer Credit Section with questions or complaints about Mercari, Inc. at 1-888-473-4858. |
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| Indiana | 33337 | Money Transmitter | Department of Financial Institutions | 01/18/2017 |
| Iowa | 2016-0096 | Money Transmitter | Division of Banking | 12/19/2016 |
| Kansas | MT.0000119 | Money Transmitter | Office of the State Bank Commissioner | 12/01/2016 |
| Kentucky | SC373592 | Money Transmitter | Department of Financial Institutions | 03/10/2017 |
| Louisiana | 1486447 | Money Transmitter | Office of Financial Institutions | 04/11/2019 |
| Maine | NMT1297472 | Money Transmitter | Maine Bureau of Consumer Credit Regulation | 12/13/2016 |
| Maryland | 12-1486447 | Money Transmitter | The Office of the Commissioner of Financial Regulation | 09/07/2017 |
| The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Mercari, Inc. (NMLS ID No.: 1486447) at: 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201, or at (888) 784-0136 (toll-free). You can visit NMLS Consumer Access website to verify the licensing status of Mercari, Inc. | ||||
| Michigan | MT-0020697 | Money Transmitter | Department of Insurance and Financial Services | 01/01/2019 |
| Minnesota | MN-MT-1486447 | Money Transmitter | Department of Insurance and Financial Services | 10/29/2018 |
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For Minnesota residents, if you are sending money to someone you do not know; or are responding to an Internet, phone or other offer that you are not sure is honest; or if you are sending money on a promise of receiving a large amount of money, you may be a victim of a fraudulent scheme. If so, do not make this transfer or please request that we stop this transfer immediately, by calling us at 800-280-4904. |
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| Mississippi | MT/003338/2017 | Money Transmitter | Department of Banking and Consumer Finance | 03/07/2017 |
| Missouri | MO-19-8055 | Sale of Checks | Division of Finance | 11/09/2016 |
| Nebraska | 1486447 | Money Transmitter | Department of Banking and Finance | 07/25/2017 |
| Nevada | MT11101 | Money Transmitter | Department of Business Industry Financial Institutions Division | 06/11/2019 |
| New Hampshire | 21304-MT | Money Transmitter | Banking Department | 04/21/17 |
| New Jersey | L069299 | Money Transmitter | Department of Banking and Insurance | 04/05/2017 |
| New Mexico | NMLS ID: 1486447 | Money Transmitter | New Mexico Financial Institutions Division | 6/1/2018 |
| New York | MT-104187 | Money Transmitter | Department of Financial Services | 10/10/2018 |
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Mercari, Inc. is licensed and regulated as a Money Transmitter by the New York State Department of Financial Services. To contact Mercari, Inc. with questions or complaints you may call us at 800-280-4904. For unresolved complaints, you can direct your complaint to the New York State Department of Financial Services using the online Consumer Complaint Portal found on the Department’s website https://www.dfs.ny.gov/complaint under “Contact Us”, call the toll free number (800-342-3736) or mailed your complaint to: New York State Department of Financial Services, Consumer Services Division, One State Street, New York, NY 10004. |
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| North Carolina | 171125 | Money Transmitter | Commissioner of Banks | 05/24/2017 |
| North Dakota | MT103089 | Money Transmitter | Department of Financial Institutions | 01/25/2017 |
| Ohio | OHMT122 | Money Transmitter | Division of Financial Institutions | 01/13/2017 |
| Oklahoma | OKDOB-001 | Money Transmitter | Department of Banking | 01/11/2017 |
| Oregon | MTX-30180 | Money Transmitter | Division of Financial Regulation | 01/11/2017 |
| Pennsylvania | 59604 | Money Transmitter | Department of Banking and Securities | 12/29/2016 |
| Rhode Island | 20203945CT | Electronic Money Transfers | Division of Banking | 1/1/2020 |
| South Dakota | 1486447 | Money Transmitter | Division of Banking | 01/10/2017 |
| Tennessee | 1486447 | Money Transmitter | Department of Financial Institutions | 02/17/2017 |
| Texas | 3146 | Money Services Business | Department of Banking | 02/06/2017 |
| "If you have a complaint, first contact the consumer assistance division of Mercari, Inc. at 888-325-2168 , and if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: TX Dept. of Banking, 2601 N. Lamar Blvd., Austin, TX 78705, 1-877-276-5554 (toll-free), www.dob.texas.gov" | ||||
| Utah | 142 | Money Transmitter | Department of Financial Institutions | 12/20/2016 |
| Vermont | 100-109 | Money Transmitter | Vermont Department of Financial Regulations | 5/4/2018 |
| Virginia | MO-333 | Money Transmitter | Virginia Bureau of Financial Institution | 6/13/2018 |
| Washington | 550-MT-105446 | Money Transmitter | Department of Financial Institutions | 05/17/2017 |
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You should be aware that fraud may and does occur, and that fraudulent transactions may result in the loss of your money with no recourse. To report fraud or suspected fraud as it relates to your transactions with Mercari, Inc., please call 800-280-4904. |
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| West Virginia | MT-1486447 | Money Transmitter | Division of Financial Institutions | 02/23/2017 |
| Wisconsin | 175-SOC | Sale of Checks | Department of Financial Institutions | 02/22/2017 |
| Wyoming | MT-7228 | Money Transmitter | Division of Banking | 03/08/2017 |